Outside.in – A Better Model For Local

Outside.in just announced a round of funding today by Union Square Ventures, Village Ventures and Milestone Ventures along with angels like Marc Andreesen and Esther Dyson.  I’d known about them through Fred’s blog but only drilled into them a bit further just now.  I love the concept. 

In 2005, during my mini, self-imposed sabbatical, I brainstorming business ideas and a podcast about a hyperlocal blog (H20Town for Watertown) got me thinking as to whether there was a play in doing a Weblogs, Inc.-style roll-up of hyperlocal blogs.  I ran it by some friends and got the same feedback, which is that it would be very hard to scale.  I think Backfence ran into this issue.  I think Outside.in, by geocoding and then aggregating blogs and posts about places, has solved the scale issue.  Here’s the Outside.in page on Cambridge, which I’ve just subscribed to (my one gripe so far is that it’s hard to subscribe to the RSS feed).  With ~ 1500 stories submitted in the last hour and 3200+ neighborhoods being tracked, it sounds like they’re off to a good start. 

MetaReview Sites – Is There One For Restaurants?

I’m a big fan and regular user of Rotten Tomatoes.  I like how they aggregate movie reviews from lots of sources to come up with a rating for the movie that reflects all of these reviews.  The site also gives contextual information such as synpopsis, earnings, cast, showtimes, etc.   Metacritic does this for music, games, DVDs and TV, although I’ve only recently started to use it so I don’t yet have an opinion on how effective it is.  Viewscore does this for electronics (though not for stereo speakers, which is what I’m looking for now).  There should be a site that aggregate restaurant reviews.  Zagat aggregates their own reviewers’ feedback (they were a pioneer of the ‘user generated content’ movement), but I’m looking for something that aggregates their reviews with that of the usual other sources.  Does anyone know if such a site exists?

Vertical Search Engines

I use horizontal, text-based search engines — mainly Google — all the time.  But I’ve been using vertical search engines more and more for focused searches (as one would expect). 

Kayak: I love their interface and use this to plan travel.

Rotten Tomatoes: I’ve used this to research movies to watch on-demand or to order on Netflix.  I’ve also browsed their listings for movies that are currently in the theaters.

Trulia/Zillow/Realtor.com:  I’ve been helping a family member look at buying real estate and have used these sites to see what’s on offer in a given area. 

Zagat: They have a "freemium" business model and, to me, are still the place to go for restaurant reviews.

Some sites, like Rotten Tomatoes, are considered more of a content destination than a vertical search engine, but they very much act like vertical search engines and provide value accordingly.   There’s a piece in today’s New York Times featuring Blinkx, the video search engine, among other companies.  However I don’t really use video search engines that much.  I’m usually content browsing to see what’s on offer and occasionally searching to find a clip that someone told me about.  There are also sites focused on music and search but I don’t really use them either. 

To me this re-inforces that, for now, search is probably the dominant navigation mode for information-centric topics, while browse is more relevant for entertainment-related consumption.  I’m guessing p2p sites are much heavier on search but that’s due to their transactional nature.  I wonder if this will change as more video content comes online posing a navigational challenges for consumers…

JetBlue’s Woes

I’ve been a fan and customer of JetBlue’s for a while.  I’ve enjoyed their in-flight experience, from the friendly staff to the TV options (wish they’d have on-demand movies though) to the practice of giving out snacks and keeping ticket prices low.  Their recent meltdown has been widely documented.  It sounds like they tried to get away with keeping more flights on schedule than they should have, things cascaded out of control and they weren’t prepared to deal with it.  What’s impressive is how they’ve reacted to it:

-Their lines were no doubt flooded with customers to the point of saturation.  My wife and I had travel affected by this and we both called in and got a message that they couldn’t take our call.  However they were sure to mention that any travel affected would be made whole in terms of change fees and fare difference.  That was good enough for me and I haven’t called yet.

-David Neeleman, their founder and CEO, has been all over the place apologizing.  His video apology comes across as genuine — it’s not too slick nor does it seem like he’s reading from a script put together by PR flaks.  Good for him.

-They took out full page ads in the major papers apologizing.

-They sent me an email with the same message and also told me that someone would be in touch with me by March 15th about the flight they’d cancelled of mine. 

-They’ve issued a Customer Bill of Rights.

I wasn’t as affected as others and can understand i they feel differently but  I will not continue to be a customer of JetBlue’s.  Not only that, I also bought some of their stock today figuring they’ll be stronger because of this.  Timothy Post agrees.  Now if only they’d strengthen their TrueBlue loyalty program — it takes too long to earn free tickets and I’d like to be able to use my points on other airlines, especially for international travel.

XM / Sirius

Part of one of my 2007 predictions just came true.  Sirius and XM just announced a merger.  The NAB immediately criticized the merger.  The broadcasters have enough influence in Washington to nix this if it really were a huge issue (as I predicted) but it may be that it squeaks through.   Perhaps they work out a deal in which the NAB allows the merger to go through in return for  a renewed agreement not to go after local markets, which are the bread and butter of terrestrial radio.  XM & Sirius haven’t done much in local as of yet but initiatives like having dedicated channels for certain cities and having repeaters have made the broadcasters nervous.  The announced price represents a 21.7% premium on XM’s stock — it will be interesting to see how far off this XMSR trades tomorrow.  The discount will represent the market’s opinion on whether the FCC will let the deal through.

The New, New Music Industry

[I just wrote a column for GigaOm.  My original title was "The Music Industry is Dead; Long Live the Music Industry" but they prudently pruned this to something pithier, ie "The New, New Music Industry".]
*******************************************************************************

The music business has been transforming
before our eyes. Many players in the industry are struggling to survive
amidst the tectonic shifts as the industry transforms itself for the
digital age. And yet there has never been more demand for consuming
music, and the ability to satifsy that demand, as there is today. The
events of the past few weeks point to an acceleration of change that
promises to make 2007 a landmark year in the music industry.

The Music Industry is Dead

The major music conglomerates, Universal
Music, Sony BMG, Warner Music and EMI, are having to transform
themselves and their business model. Theirs is a hit-driven,
high-risk/high-reward business model, not unlike that of VCs2,
in which singles promoted through mainstream, offline outlets (mainly
radio but also TV and print) spur the purchase of albums via physical
retail stores. All aspects of this model are under duress:

  • Consumers have proven resentful of the ‘bait and switch’
    in which they were made to purchase albums just to get the 1 or 2 songs
    that were good. The proliferation of digital music platforms, both
    legal and not, now enable consumers to only get the song(s) that they
    want.
  • Offline outlets no longer move the needle as they
    once did. Terrestrial radio has been undergoing its own changes as a
    result of the landmark Telecommunications Act in 1996. There are now
    fewer music stations on the dial with tighter playlists and increased
    scrutiny of anything that smells of payola. As a result, it is harder
    to break an act on radio. MTV plays few music videos on its flagship TV
    properties, while print is proving increasingly irrelevant to the
    younger demographic — they’re not exactly rushing to the stores to get
    the new Rolling Stone to determine what music to buy. The hits that do
    break are not proving as durable as they once were. More titles churned through Billboard’s tops spot last year than ever before 3.  Gold is the new Platinum.
  • Illegal
    file sharing is rampant and has only continued to grow notwithstanding
    the legal and technological tactics that the majors have been
    executing. 1.5 Billion songs are available at any given time4 with estimates from Big Champagne5 of over a billion files being traded on a monthly basis.
  • Of
    most concern is the removal of shelf space devoted to music products at
    retail stores. Tower’s bankruptcy removed millions of square feet and
    property owners will look askance at music retailers looking for space.
    The last decade saw the rise of discount retailers6,
    Target, Wal-Mart and Best Buy being the big 3, use cheaply priced CDs
    as a loss leader to drive foot traffic. This has been a successful
    strategy, however the question is how long these discount stores will
    continue to sustain this strategy. If they start devoting the space to
    other products — games, DVDs or even iPod and related accessories, it
    will hasten the demise of the CD-driven business model. As one
    executive at a major told me, ‘if Wal-Mart removes just 8 less square
    feet per store to CDs, it’s like losing 300 stores.’ This will be a
    major story to watch in 2007.
  • Indie labels are also
    having a hard time. Although their acts have tended to be more
    album-driven, the loss of Tower has been a shock to the system and
    there will likely be losses from the inventory and/or receivables with
    Tower. There are few other major retailers that carry a lot of these
    records and so the savvier indie labels are being forced to sell a
    greater % of their music digitally.
  • All in all, the
    declining physical revenue is not enough to offset the growth of
    digital revenues. That is causing the major labels to scramble for
    alternative revenue sources such as licensing music videos and
    advertising (two areas in which my company, Brightcove, is working with7 the labels8).
    To spur the growth of digital further, they will also need to solve the
    interoperability issue, which many believe means selling their music
    without DRM. This has been in the news recently with Steve Jobs’ letter9 and the rumors of EMI selling their music as MP3s10.
    Being both the smallest major label and the one under the most
    financial stress, EMI may well have to take such risks. This will be
    the other major story to follow in 2007.

Long Live the Music Industry

And yet there has never been as much demand for music from
consumers. They are voting with their ears, eyes, fingers and wallets.
They want music at a reasonable price whenever they want and wherever
they are.

  • The numbers around file sharing not only illustrate
    potential foregone sales (something that the industry continues to
    debate), but also pent-up demand for music.
  • New mediums such as internet radio11, podcasting and satellite radio12 are attracting tens of millions of end users.
  • Billions of music videos13
    are streamed every year on the Web. Who needs MTV when you can watch
    videos on-demand on the Web while chatting with your friends?
  • The worldwide market for flash or hard-drive-based players was 140 Million units in ‘05.
  • Add in music-capabile mobile phones and it’s a much bigger pie.  Already, ringtones are a multi-billion dollar market14
    in the US. Mobile music promises to be an even bigger market if the
    operators and labels can figure out how to deliver music to consumers
    at a reasonable price. $2.50 per download + tax is not it15.
  • More
    people are buying instruments and related materials than ever before.
    Spurred by technologies to help people make and record music, the industry has doubled in the last decade to $7.5 B16.

And so we have an industry transforming itself before our very eyes.
If you would have told someone in 1999 that, 5 years later, Apple would
become one of the most powerful companies in the music business, they
would have thought you crazy. The overall market will be bigger than it
is today but spread out over more entities. The music industry of 2012
will be markedly different than the one we have today with new winners
and losers. One thing’s for sure — we will all be consuming more music.

The EMI MP3 Rumors

The reports that EMI has been in talks with some leading digital music services to license a lot of its catalog in the unprotected MP3 format has caused lots of excitement, especially on the heels of Steve Jobs’ anti-DRM manifesto.  At any rate, my thoughts on this are that:

  • EMI in some ways has the least to lose and should be considering this more seriously than the others.  It recently restructured amid warnings of a lower than expected 2nd half (of their fiscal year, which ends on March 31st) and guidance of revenues to be 6-10% lower than previous estimates.  The growth of digital revenues is not offsetting the erosion of physical revenues.  What to do?  Some combo of accelerating digital’s growth, slowing physical from deterioration and cutting costs.  They’re doing the 3rd and have no doubt been looking at all sorts of ways of doing the first two.  Their digital market share, at 10%, is by far the lowest of their peers and so they may as well take some riskier moves to boost share.
  • They would likely release their back catalog as MP3 first.  It would represent a lower risk than releasing their priority artists in unrestricted formats.  Of course they may still hold off on the crown jewels of their catalog, which includes the Beatles, Van Morrison and the Beatie Boys.
  • This would give a boost to the music services like Napster and Rhapsody, however, in the absence of the other majors following suit, it would be awkward to promote just a portion of their catalog as being ‘iPod compatible’.
  • It could all be posturing ahead of the upcoming renewal negotiations with Apple, which apparently begin in March.

The rumors are that the services are balking at the high advances being asked by EMI.  We’ll know soon enough.  If it happens, the first one of my digital music predictions for this year would come true. 

NFL Rules Them All

As I settle in to watch the SuperBowl, the pomp and spectacle brings home to me that the NFL is the #1 major sports league.  I watched a game nearly every Sunday this past season.   The sport is probably the most widely watched by people of all races and places and has the most passionate fans (think fans of the Packers, Raiders, Eagles, I could go on…).

Compare that to the NBA:  It just seems kind of stale to me.  My friend Ricky asked me to name any player on the Seattle Sonics and I couldn’t.  We determined that the only things we knew were that the Suns and Mavs are doing well this season.  Maybe it’s because I live in a town whose team isn’t doing so well

MLB: Has done a good job retaining viewer interest with the influx of international players and rivalries, and I love watching baseball but usually do so in earnest towards the tail end of the season when the games "matter". 

Tennis:  My wife and I enjoy watching the majors.  Roger Federer’s dominance is something to watch and I look forward to tracking him on his quest for both a Grand Slam and to beat Pete Sampras’ major wins record. 

Golf:  The intrigue of Tiger chasing Jack’s major wins record along
with the other big name players (Phil, Vijay, Ernie and others) holds
lots of interest for viewers.  When the big names aren’t in a tourney,
interest level goes down.  I know that the remaining players are still
unbelievable talents and players but there really is less interest in
viewing.

NHL:  NHWho?

Nascar:  I know it’s super popular in the US (#2 in viewership I think)…If I were more into the drivers, that’d be one thing, but watching cars go ’round a circle for a few hours holds zero interest for me.

Good New Music

Back Numbers – Dean & Britta.  This is the new record of Dean & Britta of Luna fame.  I’ve listend to it a few times and I dig it.  Great gift for your valentine this Feb 14.

Van Morrison At The Movies: Soundtrack Hits.  Just got the advance copy of this one and love it so far.  It’s basically a greatest hits album but has some great live versions of some of his songs, like Moondance.  I just wish Tupelo Honey was on this record.

Living With The Living – Ted Leo & The Pharmacists.  Just got this one too and like it so far after the first listen.  Looking forward to more.

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